Overview
WeSolveCX is looking for a Sales Operations Administrator to support our expanding Commercial team. The successful candidate will support the frontline sales team by managing sales data, reporting sales campaigns to their managers and other departments and organizing sales materials for sales representatives as needed.
The successful candidate will be self-motivated, customer-oriented and collaborative.
Key Responsibilities
- Handle lead generation and book appointments
- Receive and process purchase orders
- Issue sales quotations and transaction invoices
- Prepare dashboards and reports for sales leadership to track leads, prospects, deals and performance vs plan
- Maintain pitch decks, success stories and industry use cases
- Maintain CRM database
- Support with the documentation of processes for sales excellence
- Verifying orders, including customers’ personal information and payment details.
- Supporting the sales department with other administrative tasks as required
Job Requirements
- Bachelor’s degree in Business, Finance, Marketing, or related fields. Diploma would be acceptable
- 3+ years of management experience in a similar role
- Must be proficient in the use of Microsoft Office Suite applications
- Flexibility to travel when required
Required Skills
Skills and Competencies
- Customer oriented
- Excellent management skills
- Prioritization and delegation skills
- Excellent communicator (oral and written)
- Strong negotiation skills with a problem-solving attitude
- Able to coach
- Analytical
- Creative problem-solving
- Presentation skills
- Relationship management
The following additional attributes would be advantageous:
- Work experience as a Sales Administrator
- Solid sales experience in B2B environment
- Hands on experience with CRM software and Account management systems
Environment and Physical Activity
- Must be able to work in a non-confined office type setting in which he or she will work remotely. The position may require occasional travel to business offices/units. Most travel is by land, but more distant locations are reached by sea or air. While performing, this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
- The employee may operate any or all the following: telephone, cellular telephone, copy and fax machines, credit card terminal, personal computer and related printers.
- The work environment characteristics described here are representative of those the employee will encounter while performing the essential functions of this job The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Human Relations/Contacts
Internal
The employee will interact frequently with WeSolveCX Executive team members, ATN Shared Services management and resources, functional department heads, line management of the business offices/units, subsidiaries regarding projects, developments, operations and expenses, systems, and procedures, consistent with the responsibilities of the job.
External
Interactions also occur with vendors and consulting subject matter experts and resources on matters relating to the Company’s projects, operations, and strategic initiatives. The employee may also interact with the shareholders’ auditors, regulators, and the Company’s legal and accounting advisors from time to time, as may be consistent with the responsibilities of the job.
