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Contact Center Services (BPO)

Contact Center Services

IVR Management, inbound/outbound telephony services, and live customer/prospect surveys are a few services we offer that can help you save time and productivity, significantly improve customer satisfaction and reduce operational costs.

Inbound

Outbound

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Inbound/Outbound Telephony Services

Our highly skilled team is available 24/7 to deliver the ultimate customer experience. Whether it’s an enquiry about the products and services we have to offer, converting a prospective client to an actual customer, or excellent customer satisfaction and resolution rates, we have the knowledge, efficiency, and expertise to deliver.

Back-office Services – Data Processing

Data processing refers to the collection, manipulation, and transformation of data to produce meaningful information. It involves various techniques and methods to organize, analyze, and interpret data to derive insights and support decision-making processes.

IVR Management

Interactive Voice Response (IVR) management refers to the administration, configuration, and optimization of an IVR system. This includes but is not limited to the following activities:

IVR build-out
Journey mapping
RPA (Robotic Process Automation) implementation
IVR scripting and recordings

Live Customer/Prospect Surveys

Build and implement surveys to capture customers’ sentiments on products or services rendered.

Contact Center Services (BPO) - WeSolveCX

Contact Center Services

Inbound

Outbound

Inbound/Outbound Telephony Services

Back-office Services – Data Processing

IVR Management

Live Customer/Prospect Surveys

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